Get the insights, data and reports you need to identify how to scale the product, reduce support ticket load, influence the product roadmap and make your team the proactive customer success champions you hired them to be!
Floop looks for common themes and patterns to help bring you actionable insights for maximum impact on driving up customer satisfaction, reducing tickets and driving down churn.
Floop will track content, sentiment and topics over time to bring you a continuous flow of emerging topics, trends, opportunities and things to watch out for.
Tag & track features and releases and Floop will detect any changes in case volume, sentiment or mentions so you can track, measure and report on the direct impact of the release.
Connect your account with the likes of Salesforce Service Desk, Zendesk, Zoho Desk and others to have your support tickets automatically and continually analysed.
Floop lets your whole product team associate features or categories to themselves, so your whole empowered product team has theactionable insights they need for their own roadmap.
Floop stores a database of common problems and ways they’ve been solved before, and it learns from every customer to help build this out.
We believe your most unhappy customers are your greatest source of learning. This is why we help product teams build better products through strong customer feedback loops. Floop will harness the data across support tickets and customer conversations to bring actionable insights that drive better product roadmaps.