Your most unhappy customers are your greatest source of learning. Floop analyses your support tickets, survey responses and customer conversations to provide the insights you need to drive your product roadmap.
Stop wasting limited engineering time building the wrong thing and start prioritising the things that matter. Using AI and a team of product experts, we'll keep track of your product and releases as you make changes, sharing continuous insights from customer feedback so that you can iterate the product to the best version of itself and prioritise things that will drive immediate results.
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Floop will show you exactly what's frustrating customers, driving support tickets and leading to customer churn. We'll also present you insights and suggestions on what to do to improve your customer retention based on what we've seen before that has worked and we'll keep track as you make changes so you can measure your release impact.
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By continually analysing all your customer support tickets, NPS survey responses and conversations from your customer engagement tools, Floop will spot emerging trends and requests and present you a live visual overview of feature requests, competitor mentions and adjacent product opportunities.
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Connect your ticketing system for continuous analysis or upload an export of your support tickets.
Spend ~3 minutes answering less than a handful of questions to
describe your product.
Floop's AI and expert team will send you deep insights and product recommendations.
We believe your most unhappy customers are your greatest source of learning. This is why we help product teams build better products through strong customer feedback loops. Floop will harness the data across support tickets and customer conversations to bring actionable insights that drive better product roadmaps.